1. Deposit & Payment Schedule
A twenty-five percent (25%) non-refundable deposit is required to confirm any booking. The remaining balance must be paid in full no later than fourteen (14) business days prior to the arrival date. If the balance is not paid by that deadline, Expo ERA Travel LLC reserves the right, subject to applicable law and supplier terms, to cancel the booking without further liability and to retain any amounts already paid, to the extent permitted by law.
2. Cancellation Tiers
Once a booking is confirmed, the following cancellation terms apply based on how far in advance of arrival the cancellation is made:
- 14 or more business days before arrival: cancellations may be subject to applicable supplier charges;
- 13 to 7 business days before arrival: up to fifty percent (50%) of the total booking value may be non-refundable, depending on the applicable supplier's terms;
- 6 business days or fewer before arrival: the full booking value is one hundred percent (100%) non-refundable, subject to applicable law and supplier terms.
These cancellation charges compensate Expo ERA Travel LLC and/or the relevant suppliers for costs, commitments, reservations, and services already incurred or made in connection with the booking.
3. No-Shows, Unused Services & Early Departure
No refunds, credits, or adjustments apply in the event of a no-show, unused services, or early departure, unless otherwise agreed in writing by Expo ERA Travel LLC or required by applicable law. All payments made are final and non-reversible, except where a refund or adjustment is expressly approved in writing by Expo ERA Travel LLC or otherwise required by applicable law.
4. Supplier Terms May Be More Restrictive
Expo ERA Travel LLC acts solely as an intermediary between the Client and third-party suppliers (including hotels and other accommodation providers). Supplier terms and conditions — including cancellation policies, payment requirements, and restrictions — may apply and may be more restrictive than the terms stated in this policy. Where that is the case, the more restrictive applicable policy prevails to the extent permitted by law, and the Client agrees to be bound by it.
5. Refunds & Travel Credit
Refunds are not guaranteed and are subject to the applicable supplier's approval and terms. Any approved refund may be withheld, reduced, or adjusted to account for applicable supplier charges, cancellation fees, administrative fees, or other non-recoverable costs. Where permitted by the applicable supplier and applicable law, Expo ERA Travel LLC may, instead of a cash refund, provide a non-transferable travel credit valid for one hundred eighty (180) days from the date of issuance.
6. Chargebacks & Payment Disputes
Before initiating any chargeback or payment dispute, the Client agrees to contact Expo ERA Travel LLC directly and to provide a reasonable opportunity to investigate and resolve the issue. Any chargeback or payment reversal determined to be wrongful, fraudulent, or otherwise unjustified may constitute a breach of this Agreement. In that case, the Client may be liable, to the extent permitted by applicable law, for any resulting damages, fees, administrative expenses, or reasonable recovery costs incurred by Expo ERA Travel LLC.
7. Binding Agreement
This policy, together with your booking confirmation, constitutes a legally binding agreement between the Client and Expo ERA Travel LLC and may be used as evidence in connection with the resolution of any dispute, claim, or proceeding, subject to applicable law. By confirming a booking or signing a related booking document, the Client confirms that they have read, understood, and accepted this Cancellation & Refund Policy.
8. Contact Us
Questions about a deposit, payment deadline, or cancellation should be directed to:
- Expo ERA Travel LLC
- 2222 W. Grand River Ave, Ste A, Okemos, MI 48864, United States
- Email: Support@expoeratravel.com